Terms and Conditions

Please note our Cancellation Policy.

Any amendments or cancellations of a booking must be made at least 28 days prior to arrival date for a refund of your deposit less a $50 admin fee.

Within 7 days in low season, the full deposit is forfeited.

High Season includes school holidays, Easter and Christmas Periods and requires 28 days cancellation notice or the full deposit is forfeited.

No Shows - full tariff is charged. Guests who reduce their length of stay once in house will not receive a refund on nights booked and paid.

We look forward to seeing you soon at St Tropez Resort, Surfers Paradise....the heart of the Gold Coast.

Check-in and Check-out

• Standard check-in is 2pm and standard check-out is 10am. These times may vary, please ask your consultant or check the website.
• For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
• Late check out up to 12 noon is at the discretion of the resort manager and must be requested the night before check out. Late check out after 12 noon will incur the following additional charges applied to your hotel account:
  • 12 noon to 1pm - $60.00
  • 1 pm to 2 pm - $100.00
  • After 2pm the full daily rate applies

Security Deposits and Photo I.D. required on check-in

• An acceptable form of photographic identification will need to be produced at the hotel or resort prior to check-in.
• A credit card authorisation (pre-auth) or imprint will be required for at time of check in and may be used to cover incidental items such as (but not limited to): Telephone charges any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning. We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 14-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated.
• Where a credit card is not available a minimum $200.00 cash deposit will be required. (This may be higher at some hotels and resorts)

Room Allocation

• In the unlikely event of a situation whereby we cannot provide accommodation as previously confirmed, for whatever reason, St Tropez Resort will undertake to relocate clients into an alternative resort of equal or better grading (as per St Tropez Resort grading used within our brochure and website) at no expense to the client. Should there not be a resort of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded to the client.
• The alternatives offered are at St Tropez Resort's discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Stella recommended property and their own choice of property.

Children's Prices

• In most cases, children's prices for accommodation featured in the brochure or website refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required.
• Prices for any other combination of children and adults should be obtained from your consultant.

Accommodation

• Whilst care is taken to ensure that the description of facilities and services of St Tropez Resort is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. St Tropez Resort cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services.
• Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests

• Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

• Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities, including Tourism Queensland & Queenstown Tourism.

Travel Insurance

• We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included in Price of Holiday

• Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
• Meals and transport are not included in the rates, however some resorts do have these as part of the package. Please visit the website or contact St Tropez Resort for more information.

Booking Arrangements

• The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation

• Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.

Unaccompanied minors

• All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Responsibility

• St Tropez Resort can sometimes include third party products in special packages. As an agent on behalf of this product or service St Tropez Resort shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
• St Tropez Resort both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by The Stella Resorts Group, you agree that:
• St Tropez Resort shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. St Tropez Resort will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
• Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
• Every effort is made to ensure that information displayed on this website is correct. Information and rates and St Tropez Resort websites are subject to change without notice.
• St Tropez Resort only accepts instructions on the above terms